Last updated: November 12, 2024 

PRIVACY POLICY

Effective Date: 2/16/2026

Business Name: AirCare WA

Website: aircarewa.com

1. Information We Collect

We may collect the following types of information:

A. Personal Information

• Name
• Phone number
• Email address
• Service address
• Any information submitted through our website forms, phone calls, or SMS messages

B. Automatically Collected Information

• IP address
• Browser type
• Device information
• Cookies and tracking data

2. How We Use Your Information

We use collected information to:

• Schedule and confirm appointments
• Provide HVAC service estimates and updates
• Respond to inquiries
• Send billing notifications
• Send service reminders
• Provide customer support
• Improve website performance
• Send SMS communications (if opted in)

We do not sell or rent your personal information.

3. SMS Messaging & A2P 10DLC Compliance

By submitting your phone number through our website, scheduling service, or otherwise providing consent, you agree to receive SMS messages from AirCare WA.

Types of Messages You May Receive:

• Appointment confirmations
• Appointment reminders
• Service updates
• Billing notifications
• Customer service communications
• Occasional promotional offers (if applicable)

Message Frequency:

Message frequency varies depending on your service activity.

Message & Data Rates:

Message and data rates may apply depending on your mobile carrier plan.

4. How We Obtain Consent

We only send SMS messages to individuals who have:

• Submitted a website contact form with SMS consent checkbox
• Requested service and provided verbal consent
• Opted in via written communication
• Texted us first requesting communication

We maintain internal records of consent where required.

5. Opt-Out Instructions

You may opt out of SMS messages at any time by:

• Replying STOP to any message
• Contacting us at (509) 579 9979
• Emailing us at trevor@aircarewa.com

After opting out, you will receive a confirmation message and will no longer receive SMS messages unless you re-enroll.

For assistance, reply HELP or contact us directly.

6. Mobile Information Sharing Statement (Required for A2P)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Cookies & Tracking Technologies

We may use cookies and analytics tools to:

• Understand website usage
• Improve user experience
• Track marketing performance

You may disable cookies in your browser settings.

8. Data Security

We implement reasonable technical and administrative safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

9. Data Retention

We retain personal information only as long as necessary to fulfill business, legal, or regulatory requirements.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to your data
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw consent for communications

To exercise your rights, contact us at [Insert Email].

11. Third-Party Services

We may use third-party service providers for:

• Website hosting
• CRM systems
• SMS messaging platforms
• Payment processing

These providers are contractually required to protect your data.

12. Contact Information

AirCare WA

Phone: (509) 579 9979

Email: trevor@aircarewa.com